Ideas & Observations
Insights
Practical thinking on fintech, SaaS, UX, AI, and better digital products.
Your Next User Won't Have Hands: Designing Fintech Flows for the AI Agents That Pay on Their Behalf
Your Next User Won't Have Hands: Designing Fintech Flows for the AI Agents That Pay on Their Behalf
Your Next User Won't Have Hands: Designing Fintech Flows for the AI Agents That Pay on Their Behalf
AI Won't Kill UX in Finance. It'll Expose the Designers Who Were Never Strategic
AI Won't Kill UX in Finance. It'll Expose the Designers Who Were Never Strategic
AI Won't Kill UX in Finance. It'll Expose the Designers Who Were Never Strategic
Conversational Money: What Really Changes When People Talk to Their Bank Instead of Tapping It
Conversational Money: What Really Changes When People Talk to Their Bank Instead of Tapping It
Conversational Money: What Really Changes When People Talk to Their Bank Instead of Tapping It
20 Years in Financial UX: The Lessons That Still Hold, No Matter What the Tech Does
20 Years in Financial UX: The Lessons That Still Hold, No Matter What the Tech Does
20 Years in Financial UX: The Lessons That Still Hold, No Matter What the Tech Does
Why Most Users Quit a Fintech App Before They Start — and How I Stop the Bleeding
Why Most Users Quit a Fintech App Before They Start — and How I Stop the Bleeding
Why Most Users Quit a Fintech App Before They Start — and How I Stop the Bleeding
The Real Reason Users Abandon KYC (It's Not Compliance, It's the Design)
The Real Reason Users Abandon KYC (It's Not Compliance, It's the Design)
The Real Reason Users Abandon KYC (It's Not Compliance, It's the Design)
Designing for Trust: How Every Screen in a Money App Either Earns It or Spends It
Designing for Trust: How Every Screen in a Money App Either Earns It or Spends It
Designing for Trust: How Every Screen in a Money App Either Earns It or Spends It
What I Check First in a Fintech UX Audit — A Senior Designer's Field Notes
What I Check First in a Fintech UX Audit — A Senior Designer's Field Notes
What I Check First in a Fintech UX Audit — A Senior Designer's Field Notes
Digital Wallet UX: The Small Details That Separate a Wallet People Trust From One They Delete
Digital Wallet UX: The Small Details That Separate a Wallet People Trust From One They Delete
Digital Wallet UX: The Small Details That Separate a Wallet People Trust From One They Delete
Progressive KYC: How to Ask for Sensitive Data Without Scaring People Off
Progressive KYC: How to Ask for Sensitive Data Without Scaring People Off